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Plan
Free/Premium
Country
Chile
Device
(Galaxy S10e)
Operating System
(Android 9)
My Question or Issue
Hello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for free, and it still does not appear.
My account is older than 18 years.
Hey @MAlpha, thanks for reaching out to the Community!
Do you currently have a Premium subscription, or have you tried Premium in the past?
Keep me posted 🙂
I don't have a premium subscription and I never tried premium before.
Hey @MAlpha,
Thanks for getting back to me!
Have you followed these steps properly:
If you have followed those steps and you're still having issues - send me a screenshot of what you see when you click this:
Keep me updated 🙂
This is all that the application shows me
I tried to change my region and did not work.
Hey @MAlpha,
Thanks for getting back to me with the photos.
I'm taking a closer look at this, and I'll get back to you shortly 🙂
Hey @MAlpha,
Thanks for your patience! I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.
Have a nice day 🙂
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