I do not see the offer of 6 months for free in my s10e

[MAlpha]

Plan

Free/Premium

Country

Chile

Device

(Galaxy S10e)

Operating System

(Android 9)

My Question or Issue

Hello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for free, and it still does not appear.

My account is older than 18 years.

[Billy-J]

Hey @MAlpha, thanks for reaching out to the Community!

Do you currently have a Premium subscription, or have you tried Premium in the past?

Keep me posted 🙂

[MAlpha]

I don't have a premium subscription and I never tried premium before.

[Billy-J]

Hey @MAlpha,

Thanks for getting back to me!

Have you followed these steps properly:

1. Log in. If you’re new to Spotify you’ll get the option to sign up for free. 
2. Tap Premium in the menu at the bottom of the screen. You’ll be redirected to claim your free 6 months. 
3. Tap GET PREMIUM and enter your payment details. 

If you have followed those steps and you're still having issues - send me a screenshot of what you see when you click this:

Keep me updated 🙂

[MAlpha]

This is all that the application shows me

[MAlpha]

I tried to change my region and did not work.

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[Billy-J]

Hey @MAlpha,

Thanks for getting back to me with the photos.

I'm taking a closer look at this, and I'll get back to you shortly 🙂 

[Billy-J]

Hey @MAlpha,

Thanks for your patience! I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a nice day 🙂