I do not see the offer of 6 months for free in my s10e

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I do not see the offer of 6 months for free in my s10e

MAlpha
Casual Listener

Plan

Free/Premium

Country

Chile

Device

(Galaxy S10e)

Operating System

(Android 9)

 

My Question or Issue

Hello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for free, and it still does not appear.

My account is older than 18 years.

 

7 Replies

Re: I do not see the offer of 6 months for free in my s10e

Rock Star 22
Rock Star 22

Hey @MAlpha, thanks for reaching out to the Community!

 

Do you currently have a Premium subscription, or have you tried Premium in the past?

 

Keep me posted :)

Billy-JRock Star 22
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Re: I do not see the offer of 6 months for free in my s10e

MAlpha
Casual Listener

I don't have a premium subscription and I never tried premium before.

Re: I do not see the offer of 6 months for free in my s10e

Rock Star 22
Rock Star 22

Hey @MAlpha,

 

Thanks for getting back to me!

Have you followed these steps properly:

  1. Log in. If you’re new to Spotify you’ll get the option to sign up for free. 
  2. Tap Premium in the menu at the bottom of the screen. You’ll be redirected to claim your free 6 months. 
  3. Tap GET PREMIUM and enter your payment details. 

If you have followed those steps and you're still having issues - send me a screenshot of what you see when you click this:

 

Keep me updated :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I do not see the offer of 6 months for free in my s10e

MAlpha
Casual Listener

This is all that the application shows me

Screenshot_20190709-111746_Spotify.jpg
Screenshot_20190708-234759_Spotify.jpg

Re: I do not see the offer of 6 months for free in my s10e

MAlpha
Casual Listener

I tried to change my region and did not work.


 

Re: I do not see the offer of 6 months for free in my s10e

Rock Star 22
Rock Star 22

Hey @MAlpha,

 

Thanks for getting back to me with the photos.

I'm taking a closer look at this, and I'll get back to you shortly :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I do not see the offer of 6 months for free in my s10e

Rock Star 22
Rock Star 22

Hey @MAlpha,

 

Thanks for your patience! I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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