Help Wizard

Step 1


I don't have an option to cancel my premium duo

I don't have an option to cancel my premium duo


Premium duo




 Macbook Pro 2019

Operating System

iOS 10


My Question or Issue

I want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo account. 

1 Reply

Hey @RK_18 ,


Thanks for coming to the Community.

You should be able to cancel your subscription by following these steps:

  1. Log into
  2. Under Your plan, click CHANGE PLAN.
  3. Scroll to Cancel Spotify and click CANCEL PREMIUM.

Your Premium stays until your next billing date, then your account switches to free.

You keep your playlists and saved music when your account is free. You can also still log in and play with ads.


If you're not seeing the option to cancel, please post a screenshot of what you're seeing while making sure that no personal info is visible 🙂


Let me know how it goes!

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