I got upgraded from Premium to Family without notice

[p_barreau]

Without doing any action, my account got upgraded from Premium to Family.

I received this welcome email on January 22nd boldly stating "Welcome to Spotify Family" (see screenshot).

How can I get reimbursed from my January and February subscriptions by Spotify?

Is there an official support by the way? There is no support number or email provided - only the link to this community.

Thanks

[Billy-J]

Hey @p_barreau, and welcome to the community.

Hope you're doing great! 

Thanks for the screenshot, and I'm very sorry to hear this.

Let's verify the sender email address and check your account. Could you tell me the sender email address? Also, could you check your account here, and tell me your subscription status (it should say either Free, Premium for Students, Premium for Family, etc)?

Keep me posted 🙂 

[p_barreau]

Hi @billy-j,

Apologies for the delay in response. I thouught there would be a mail notification when a reply would be posted in this topic but apparently no ...

To answer your question:

• the sender: no-reply@spotify.com
• my current subscription is: Spotify Family - which I never ordered.
  On March 3rd it will change to Spotify Premium per my request.

Does that help?

Also, do you know if Spotify has dedicated employees supporting their users?

Or just even a phone number to which we can contact them? (like any respectable paid service)

I cannot find a mention of support number anywhere.

Thanks for your help,

[Billy-J]

Hey @p_barreau.

Thanks for the reply! I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day ahead 🙂