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I have Premium but when I try to update card info it says Student

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I have Premium but when I try to update card info it says Student

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I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My account says I'm subscribed to the $9.99/month premium, but when I try to update my card info, it tells me I still have Student—and won't let me update my card info, because it can't verify my student status! There's no option to get out of the menu or change anything, and I really need to switch my account to a different card. Please help! 

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Re: I have Premium but when I try to update card info it says Student

Rock Star 24
Rock Star 24

Hey @sinisteroyster,

 

This can be fixed by following these steps to refresh your account:

 

  1. Log in to your account page.
  2. Click Subscription in the menu on the left.
  3. Click cancel your subscription and continue through the steps. 
  4. Enter your password and click CANCEL MY SUBSCRIPTION to complete.

Once that’s complete, simply resubscribe here with your new payment details.

 

That's it! You should now be able to continue your subscription without a problem 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Highlighted
Solution!

Re: I have Premium but when I try to update card info it says Student

Rock Star 24
Rock Star 24

Hey @sinisteroyster,

 

This can be fixed by following these steps to refresh your account:

 

  1. Log in to your account page.
  2. Click Subscription in the menu on the left.
  3. Click cancel your subscription and continue through the steps. 
  4. Enter your password and click CANCEL MY SUBSCRIPTION to complete.

Once that’s complete, simply resubscribe here with your new payment details.

 

That's it! You should now be able to continue your subscription without a problem 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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