I have a premium account on my mobile plan, but cannot go into premium mode on my PC?

[JoeBotha]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hi there @JoeBotha,

Thanks for the post.

Most likely you're logged in a different account on the PC. You can check this by going to your Profile page (Click the Profile icon) on both mobile and Desktop and check if you have the same username and avatar. If those are different, log out from the PC app.

You can check out this Article for some helpful tips on remembering your log in credentials, so that you can log in with the same account on both devices.

Hope this helps. Don't hesitate to reach out again if you have questions.