I have a problem with the promotion of 3 months 1€

[TheLeinhard]

I want to buy the promotion of 3 months for only 1€ bit the official Spotify website said me when I was going to buy It that my account doesn't meet the conditions. I know that this promotion is only for people who Don't buy the suscription before but I never buy It, I only have premium when Spotify let me try premium for 7 days in the App.

I Need help please, thanks.

[Maxim]

Hey @TheLeinhard,

I'd recommend using a different payment method.

Let me know how it goes.

[TheLeinhard]

I try using different methods but the website still saying me that I can't buy the promotion.

[Maxim]

I recommend double-checking your Account Overview and Subscriptions page to see what you can apply for.

It'd be great if you could do that while you're using your browser's incognito mode.

Let me know how it goes.

[TheLeinhard]

I revised my account and i could read that if I want to have again premium. But I Don't understand why they said me this when I never buy the premium, I only try the free trial that Spotify offered me. Thanks

[Maxim]

Which trial exactly?

[TheLeinhard]

The trial that Spotify offer to the New users in the App that let the people have the experience of a premium account for 7 days.

[Maxim · Accepted solution]

Hey @TheLeinhard,

I'd recommend reaching out to Support so that they can take a look at your account backstage for you 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.Thanks for letting me know.

I'd recommend reaching out to Support so that they can take a look backstage for you and check your eligibility for this offer 🙂