I have and pay for premium got a new phone and now it says spotify free

[Sabome86]

I've had spotify premium for close to six months( my credit card is charged 9.99CAD every month) . I got a new phone and now my account shows spotify free. I've logged out of everywhere logged in with facebook and via spotify but still no correction on my account. I even tried to upgrade to premium but it won't let me. Says I've done it before. But I dont get premium service

[Maxim]

Hey @Sabome86,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.