I have been being charged twice a month and I dont know for how long

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I have been being charged twice a month and I dont know for how long

dhayden3
Casual Listener

 

Plan

Premium

Country

 USA

 

 

 

My Question or Issue

 

Hello,

I have had spotify for about two years now and it never dawned on me to write until now. I have being charged atleast twice a month for premium 9.99X2 as long as I can remember. 

Why is this? Please look into this, as I am frustrated. 

Thank you,

David

3 Replies

Re: I have been being charged twice a month and I dont know for how long

Rock Star 11
Rock Star 11

Hey there,

 

Welcome to the Community!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

If you need more help, let me know! :)

BruneliciaRock Star 11
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Note: I'm not a Spotify employee.

Re: I have been being charged twice a month and I dont know for how long

dhayden3
Casual Listener

Thank you I figured it out! If a Spotify Rep sees this I think it's imperative to apply some credit to my more active account. Atleast some credit because I feel pretty mad. 😕

Re: I have been being charged twice a month and I dont know for how long

Moderator
Moderator

Hey @dhayden3.

 

Thanks for getting back to us.

 

Make sure to reach out to our Customer Support team here if you think that you've been double charged - they should be able to help you out.

 

Let us know if you have any other questions or concerns regarding this.

PeterModerator
 
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