I have been charged but it’s showing I have a free account

[agrawalpranav08]

None of the below information is required. However, the more you provide the easier it will be for us to try and help

Plan

Premium

Country

India 

Device

(iPhone 13)

Operating System

(iOS 16.1.1)

My Question or Issue

I have been charged for premium for 6 months ₹719, I have received the SMS but it’s showing I have a free account and not updating to premium. I haven’t received any refunds and don’t see any options to cancel. I require immediate attention to this. 

[Yordan]

Hi @agrawalpranav08,

Sounds like you have multiple accounts. I'd recommend checking out this article for more info on how to proceed.

Once you locate your Premium account, you can close the Free one to avoid further confusion in the future - just make sure you're logged in there first.

Let us know if you need assistance with anything else. Cheers!