I have been charged twice on the same day (End of Spotify Premium trial)

[-_amuf6s8s1zs]

Hi Team Spotify, 

With reference to the attachment, Spotify has charged S$1.02 and S$10.18 respectively to my bank account on the same day (12 Jun 2018).  

Knowing that my free trial was ending, I have actually subscribed for Spotify Premium that was having a promotion of S$0.99 for 3 months. However, I noticed that I was also charged with an additional standard monthly rate of S$10.18 on top of that (after being charged S$1.02).

May I request for a refund of S$10.18 please?

Hope to hear from you soon. 

Thank you.

[Loxer]

Thanks for reaching out, and welcome to the Community.

Foremost, please be aware that receiving a refund is never guaranteed, and support evaluates all requests on a case-by-case basis. With that in mind, please fill out the online contact form to create a ticket with support.
Support will do their best to get back to you as soon as possible, but please know that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.Hey,
If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.

I hope this helps!