I have bought Samsung S20+ but can't redeem 6 month promotion

Reply
Highlighted

I have bought Samsung S20+ but can't redeem 6 month promotion

Casual Listener

Plan

Free/Premium

Country: United States

 

Device

(Samsung Galaxy S20+)

 

 

My Question or Issue

I am using my app to activate 6 month premium for Samsung via my new phone, whenever i press "Try 6 Months Free" it opens up another screen, where it says. 

 

Unable to connect

Please check your settings or try again later

Retry

 

Can you please help me resolve this issue? I have attached the screenshot as well

Screenshot_20200522-063824_Spotify.jpg
2 Replies
Highlighted

Re: I have bought Samsung S20+ but can't redeem 6 month promotion

Moderator
Moderator

Hey there @AbdulAleem,

 

Thanks for reaching out about this in the Community!

 

First, do you mind going through the process one more time, after making sure that you're on the most recent app version?

 

It's also worth trying with a different internet connection.

 

Let us know how it goes! We'll be here in case you have any further questions.

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen
Highlighted

Re: I have bought Samsung S20 but can't redeem 6 month promotion

Casual Listener
I have tried on different wifi as well

Here is the App Version: 8.5.58.954
SUGGESTED POSTS