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Hi, thanks for reaching out about this!
My first suggestion that you check if the payment for the Premium subscription has gone through successfully by heading over to your Account page.
Also, you can check your email for a confirmation from Spotify, which should be automatically sent when subscribing for Spotify Premium.
If you can see your payment there, I suggest that you try logging out and then logging back in.
Let me know how it goes!
Também fiz o pagamento para conta premium, paguei pelo pix instantâneo e a conta não atualizou para premium!
Oi @Calabria, tudo bom?
Quando efetuamos o pagamento da conta Premium, o Spotify nos envia um email de confirmação da compra.
Chegou a receber?
Já fez log out e log in na sua conta pra ver se ativou o Premium?
Oi, tudo bom?
Quando efetuamos o pagamento da conta Premium, o Spotify nos envia um email de confirmação da compra. O comprovante que vc se refere é esse, ou é do seu banco?
Já fez log out e log in na sua conta pra ver se ativou o Premium?
Hi, and welcome to the Community!
Have you tried logging out and then back in? That might help.
Also, when you click on the link bellow, does your account show as Free or Premium?
https://www.spotify.com/br-pt/account/overview/
Hey there! I am here to help and I hope that you do not mind me replying in English.
Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.
If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.
You can also follow the steps provided in this support article and let me know if they make a difference.
Let me know how this goes!
Fiz o pagamento do premium e o plano ainda não foi atualizado, continua gratis
Hey @joyce_17, thanks for reaching out to the Community!
I hope you don't mind me replying in English. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.
If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.
You can also follow the steps provided in this support article and let me know if they make a difference.
Let me know how this goes!
Oi, tudo bom?
Quando pagamos pelo plano Premium, recebemos um e-mail do Spotify com o recibo da compra. Chegaram a receber?
O segundo pagamento deu certo? O plano Premium está ativado?
Dá uma conferida no painel da sua conta pelo link abaixo - nele você acessa o histórico de pagamentos:
https://www.spotify.com/br-pt/account/order-history/
Se um dos pagamentos que foram feitos não estiver nessa lista, ele será reembolsado.
Qualquer outra dúvida é só me falar!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…