I have family plan but family cant listen

[germanrochez]

I recently upgraded to the family plan because my wife and I listen to while we're at work. However, when she listens to music, I cant. I added her to the family plan, and it says she's active, but the problem is still there. The reason I upgraded was to not have this issue, but it still is, so I'll take it back to individual again unless this problem is fixed. 

[phan_times]

Does she have her own account. On family plan each family member must have their own account.

[germanrochez]

She said she does.

[phan_times]

So she has her own playlists, just making sure because that would be the best explantation of why this is happening. Make sure she does and if she actually does than I would contact Spotify about the issue by clicking this contact form.