I have ordered a premium, but i am not able to listen some tracks anyway. Why?

[artem87]

Plan

Premium

Country

Russia

Device

PC. Web browser

Operating System

Windows 10,etc.

My Question or Issue

Dear all,

I have ordered a premium, but i am not able to listen some tracks anyway. Why?

DK Rocks - Again https://open.spotify.com/album/3i2FwvD9OR5MEPlC9IkNXn

Steve Grimmett's Grim Reaper - Alive And Kicking Limited Tour Edition https://open.spotify.com/playlist/2rcozcfVo8PYce4CNPvYzt

Could you please explain, why these songs are not playable?

Thanks

[AdamDam]

Hi @artem87,

Thanks for posting in the Spotify Community!

If the tracks are greyed out, it means that they’re currently unavailable in your country. Availability of music can vary over time and between countries, depending on agreements between Spotify and rights holders, such as artists or record labels; therefore, content sometimes isn't available right away.

Spotify is constantly working to add new content to the platform as and when it is made available to Spotify; hopefully your favorite music will be up soon.

In the meantime, you can import local files to your Spotify library if you have this music as files on your computer.

Let us know if you have any other questions, and have a good day!

[artem871]

Another albums that I can not listen

https://open.spotify.com/album/0VLjFeqloZ4Yec9f7GkhPx

and

https://open.spotify.com/album/7lGXoehMqCIymTiuHAzsuo

[Mihail]

Hey @artem871,

Just jumping in here to add some extra info to what @AdamDam mentioned.

You can use this website to check if a specific album is available in your country. If it is, but still shows up as greyed out, we recommend that you try with another network or device.

If that doesn't fix things, you can leave the Spotify URI in the comments and we'll happily look into this further. This Spotify Answer explains how you can find the URI.

Hope you find this useful. Keep us posted if you have any questions.