I have premium but cannot use the features

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I have premium but cannot use the features

Newbie

I just subscribed to the premium service (it says i'm a Premium in my account).

But most of the premium features are grayed out on my mobile application (Samsung S8). I cannot activate the offline download for example.

 

I logged out and logged in again using the login (and not email) found in my account but it doesnt change anything. anybody can help ?

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Re: I have premium but cannot use the features

Roadie

Hey @Nghia, welcome to the community!

 

I see you've already tried some solutions. You can also try reinstalling the app and loging in with the user that appear in your subscription bill.

 

Let me know how it goes!

If this solved your issue - Mark it as a solution!

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