I have purchased premium for 3 months, but have only got 1 month?

[Victoriawisholm]

Hi spotify!

For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription? 

[Maxim]

Hey @Victoriawisholm,

What payment method have you used?

Let me know.

[Victoriawisholm]

VISA, and i bought 3 months for 100 DKK?

[Maxim]

Thanks for letting me know! Have you used this payment method for Premium on an account before?

If not, i’d recommend reaching out to Support.

They can look into this in more detail for you here, don’t worry:

• Email - https://www.spotify.com/about-us/contact/contact-spotify-support/
• Twitter - https://twitter.com/SpotifyCares
• Facebook - https://www.facebook.com/SpotifyCares

Let me know if there’s anything else.