I have upgraded my plan to duo premium and it's not reflected on my account

[#1]

My yearly subscription was over and was bought down to free version. So, i made the payment for duo premium and it's still not reflected on my account. The money has been deducted from my bank account.

[Jose_M]

Hello there!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!