I just bought Premium and i don't gave it, i tried everything on Help. Help me

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I just bought Premium and i don't gave it, i tried everything on Help. Help me

Lampenkappe
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Re: I just bought Premium and i don't gave it, i tried everything on Help. Help me

Rock Star 22
Rock Star 22

Hey @Lampenkappe, I'll be happy to help.

 

Could you try going to your Spotify account page here, and let me know whether your subscription status says 'Free' or 'Premium'? 

 

Keep me posted :) 

Billy-JRock Star 22
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Re: I just bought Premium and i don't gave it, i tried everything on Help. Help me

Lampenkappe
Casual Listener
I says Free

Re: I just bought Premium and i don't gave it, i tried everything on Help. Help me

Rock Star 22
Rock Star 22

Hey @Lampenkappe.

 

Thanks for the reply!

Did you get any confirmation in the email when you signed up to Premium? Also, can you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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