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I just bought Premium and i don't gave it, i tried everything on Help. Help me

I just bought Premium and i don't gave it, i tried everything on Help. Help me

Avatar of Lampenkappe
Casual Listener
2019-06-01 02:47 PM

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

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3 Replies

Avatar of Billy-J
Spotify Star
Spotify Star
2019-06-02 01:07 AM

Hey @Lampenkappe, I'll be happy to help.

 

Could you try going to your Spotify account page here, and let me know whether your subscription status says 'Free' or 'Premium'? 

 

Keep me posted 🙂 

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Avatar of Lampenkappe
Casual Listener
2019-06-02 08:58 AM
I says Free

Avatar of Billy-J
Spotify Star
Spotify Star
2019-06-02 05:46 PM

Hey @Lampenkappe.

 

Thanks for the reply!

Did you get any confirmation in the email when you signed up to Premium? Also, can you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

 

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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