I just want to cancel premium


I just want to cancel premium


When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged in on my phone but the username it gave me, I can not login with and I can not cancel the membership though said phone. 

1 Reply

Re: I just want to cancel premium

Community Legend

Hey @Payton_ewarren, welcome to the community!

In this particular instance I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please make sure that this is an email that is not compromised, and that you have access to it!
If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.


Have a nice day! 🙂