I'm being overcharged

Reply
Highlighted
2 people liked this

I'm being overcharged

Music Fan
‎2014-10-24 09:33 PM
This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I went to renew my subscription it said it would charge me $12.99 and I thought - no big deal, I guess. Prices around bound to change. But just today I renewed my subscription and my credit card statement reflects that Spotify charged me $16.03. I'm not okay with this. I was never informed that my account would be charged this much, and I don't know why Spotify feels as if they can just sneak this overcharging right under their customer's noses. I realize it's only a few dollars, but these dollars add up, and I don't like to be taken advantage of. I want my $9.99 subscriptions back.
11 Replies

Re: I'm being overcharged

Edited
Rock Star
‎2014-10-24 11:00 PM

Hi there,
Welcome at the Spotify Community!

 

$16.03? That's a weird amount. $9.99 is the regular price and $12.99 is the price when you get via in app purchase. 

What does you're Spotify 'invoice' say about this?  Does it show that weird amount too? 

 

I think the best thing you can do is to get in touch with Spotify so they can sort this out for you. 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

 

Also, it's possible they can't help you via Twitter as billing problems only get answered through email. 



What's a Spotify Rock Star, and how do I become one?

I am not working as official Spotify employee ----- The Netherlands

Meet me! | My website | Twitter


If this post was helpful for you, please add Kudos below.

Problem solved? Please click Accept as Solution to help others with the same problem.


Re: I'm being overcharged

Music Lover
‎2014-11-25 08:29 PM

SO just because I bought the app on my phone I will be charged extra every month????

Re: I'm being overcharged

Community Legend
‎2014-11-25 09:05 PM
That is correct, the in-app purchase costs 30% more than normal Spotify subscriptions due to the cut App Stores take.

For the cheapest subscription, always subscribe through spotify.com.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: I'm being overcharged

Music Fan
‎2015-03-04 03:55 AM

How can i get my student price

Re: I'm being overcharged

Rock Star
‎2015-03-04 04:40 AM

@chrisrubioo 


Check out http://spotify.com/student to see if you are eligible.

 

If you have trouble, there is currently a glitch with the student discount page for some people. The website team is still trying to fix it.

I suggest you contact support so they can help you if you have any problems.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: I'm being overcharged

Music Fan
‎2015-11-23 12:08 AM
Hi, I signed up for the college discount premium account, but Spotify charges me $4.99 three times. Why are they charging me 3 times? I do not understand as to why I was charged so many times and would like to know how I can get my money back. Would I get a refund or get credited for the next 2 months? I am really frustrated about this!
1 person liked this

Re: I'm being overcharged

Music Fan
‎2016-08-22 10:51 PM
Not only that I am overcharge from my agreed monthly payment of $9.99/month to $10.85 to $21.71 and again to $16.28 but also lost all my playlist! I cannot find a contact number of Spotify nor help in recovering the over charge payments and lost playlist! What's up Spotify? Your starting to be fishy!

Re: I'm being overcharged

Music Fan
‎2016-12-08 05:39 AM
You have charged my acocount 9 Times on the same day this month!!!!!! Why!?!?

Re: I'm being overcharged

Music Fan
‎2016-12-23 02:05 PM
I signed up for the student account a long time ago and it worked at first it was only charging me 5$, but I just checked my bank account and I've been charged 9.99 every month for a long time, I would like to know how to get my money back please
SUGGESTED POSTS