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I'm being overcharged

I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I went to renew my subscription it said it would charge me $12.99 and I thought - no big deal, I guess. Prices around bound to change. But just today I renewed my subscription and my credit card statement reflects that Spotify charged me $16.03. I'm not okay with this. I was never informed that my account would be charged this much, and I don't know why Spotify feels as if they can just sneak this overcharging right under their customer's noses. I realize it's only a few dollars, but these dollars add up, and I don't like to be taken advantage of. I want my $9.99 subscriptions back.
12 Replies

Hi there,
Welcome at the Spotify Community!


$16.03? That's a weird amount. $9.99 is the regular price and $12.99 is the price when you get via in app purchase. 

What does you're Spotify 'invoice' say about this?  Does it show that weird amount too? 


I think the best thing you can do is to get in touch with Spotify so they can sort this out for you. 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.


Also, it's possible they can't help you via Twitter as billing problems only get answered through email. 

SO just because I bought the app on my phone I will be charged extra every month????

That is correct, the in-app purchase costs 30% more than normal Spotify subscriptions due to the cut App Stores take.

For the cheapest subscription, always subscribe through

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How can i get my student price


Check out to see if you are eligible.


If you have trouble, there is currently a glitch with the student discount page for some people. The website team is still trying to fix it.

I suggest you contact support so they can help you if you have any problems.

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Support usually replies within 24-48 hours.

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