I made a subscription for spotify duo, paid for spotify duo, and spotif gave me the individual premi

[Louiemartins]

Plan

Subscribed for premium duo, but spotify gave me premium individual 

Country

Brazil

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Samsung galaxy s21

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Android

My Question or Issue

I subscribed for spotify premium duo on November 27th 2022, but spotify gave me premium individual instead. Can spotify ajust that pr refund me?

[Bittencourt]

Hi @Louiemartins, thanks for writing!

First of all, please click on the link bellow and let me know if it says Individual or Duo Premium.

https://www.spotify.com/account/overview/

[Louiemartins]

Hi! It says "Premium Individual"
Print below:

[Image]



In my previous message, I attached a print of the email confirming I paid for duo.

[Bittencourt]

Hey @Louiemartins,

Before subscribing to the Duo plan, was your account Free or Premium (individual) ?

Do you think it's possible that you might have more than one Spotify account? You can check the link bellow if you're not sure:

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account