I need help!!! I just want to close my premium account, but it won’t let me complete the steps😡

[Runwilde]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Runwilde, and welcome to the community.

Hope you're doing great! 

To confirm, do you want to permanently delete your account, or do you want to just cancel your subscription? Keep in mind that you won't be able to access your account after you permanently delete your account.

Keep me updated 🙂  

[Runwilde]

Just to cancel the subscription if I could!

[Billy-J]

Hey @Runwilde.

No worries! Could you try canceling your subscription following these steps?

Let me know how this goes 🙂 

[Runwilde]

Thank you so much! You made that so much easier! I’ll be back!

[Billy-J]

Hey @Runwilde.

You're very welcome! If you need help with anything else in the future, you can always reply here or start up a new thread and the community will be more than happy to help.

In the meantime, have a great day ahead 🙂