Help Wizard

Step 1


I need help with signing up for premium

I need help with signing up for premium

My husband and I have been trying to set up his Spotify premium and everytime we try with our provider it says that his account is associated with a different phone number and isn’t allowing us to set it up. As well our provider has no idea what’s going on 

1 Reply

Hey @Joe791,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).


Have a nice day!


LukeSpotify Star
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