Help Wizard

Step 1


I need need my premium status removed immediately.

I need need my premium status removed immediately.



Country United States 



Moto e5 Play


Operating System

Android 8.0.0


My Question or Issue

I signed up for the 3 months for 99 cents and have since canceled my subscription, but the app is so ridiculously inconvenient with the Premium "features" enabled that I want them removed NOW. Not in 3 months. The simple heart and Don't Play This buttons are missing, I can't figure out how to block a song or artist from ever playing now, and my daily playlists are including artists I know I've blocked. All since subscribing. If I am stuck with Premium until the end of those 3 months, I will go back to Pandora and never look back. 

2 Replies

Disregard. I just received a notification that I was running out of storage space. Confused, I investigated and found that Premium Spotify was now taking up 6GB, after having cleared the cache and not having downloaded a single song. I've uninstalled the app and will never use it again. 

Hey @user-removed,


Thanks for reaching out to us about this, and sorry to hear you weren't enjoying your Premium experience.


If you decide to try Premium out again and you're experiencing any issues, let us know and we'll be able to confirm whether those are features or rather issues which need to be looked into.


Thanks! Take care 🙂

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