I paid Spotify Premium and my account is still free.

[user-removed]

I paid Spotify Premium and received the payment confirmation email (I paid on 04/05/2017 via credit card), I performed all the procedures (unplug and uninstall ...) and the problem continues .. I would like To have Spotify Premium because the Free one I already like and now I wanted to have no limits in use. I hope the Spotify Team can solve my problem because I would not want to have the disorder in which to ask for a refund of the payment. I look forward to the answer!

[Jiana]

Hi, ifernandd04! I noticed that you said you went through all the procedures. Have you tried these solutions?

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

Hope this helps!

[satnamsingh555]

hi i have paid for spotify premium 2 time but still am on free plan so plz don't waste my time and money if u can't give me student discount plz activate another service that is 11 something per month other wise refund my money

[Jiana]

So sorry to hear you are having this problem, but please note, I am not an employee of Spotify - just a community member/Spotify user looking to help. Have you tried the solutions in the post linked above by Spotify Community Manager, Meredith?