I paid and still have a spotify free

[domczak94]

Spotify took money from my acconut twice, and I still have to use a free spotify. I checked if it changed my second account to vip but it dosen't. So i logged out and in many times on my pc, on my iphone and via internet page, and it still doesn't work. 

[MattSuda]

Hey @domczak94

Can you check this support document and confirm you have tried everything?

https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

[domczak94]

Hey, I did everything they recommend there and it still dosen't work on any of my accounts. There is even no payment waiting to accept, on any of my accounts. But money was taken from my account.

[MattSuda]

Hey @domczak94

In this case,

I suggest you contact support so they can take a look behind the scenes help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[domczak94]

Okay, thank You very much.

[MattSuda]

You're welcome