I paid but I still don’t have premium

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I paid but I still don’t have premium

aj0_o
Newbie
  • so A few days ago my monthly payment for Spotify was canceled by my bank because my card was lost and all transactions were upheld ! So , I transferred the money to Spotify through the bank portal and It went through but I still don’t have premium yet . 

Plan

Free/Premium

Country

Germany 

 

My Question or Issue

 

1 Reply
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Re: I paid but I still don’t have premium

kejt_
Community Legend

Hello @aj0_o and welcome!

 

If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, and if necessary, follow through the attached survey.

 

Let me know how it works!

Have a nice day 🙂

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