I paid but my account was not premium

[5w1_3nkzy-23q]

 I paid 0.99tl for 3 months b7t my account was not premium

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[Luke]

Hey @5w1_3nkzy-23q,

You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LK608

[c2_jd-j5fn7g7]

I was paid my premium subscription, and i was auto payments from my go bank debit card. And also i was checked my bank statement online and showing the 'the spotify deduct of amount of $9.99 on june 22, 2018 and i have proof here with me. im not happy about this issue.. i am long enough subscriber of yours and i dont deserve all this matter,. pls get back to me asap thanks

                                        acelle marie

[Luke]

Hey @c2_jd-j5fn7g7,

please take a look at this support article 🙂

There you can find more information on this issue.

Let me know how it goes and have a nice day!

LK608