I paid but the transaction failed so I lost the money

[assthemojo]

After trying to subscribe using a debit card, i paid once and my transaction failed but already transferred money to the spotify bank account... Is there a way to get the money back from the bank?

[SergioDavid · Accepted solution]

Hey @assthemojo, welcome to the Community!

Since the payment failed, the funds should get back to you within a few business days. For now, you can try resubscribing using an incognito window to see if it helps.

Let us know how it goes.