I paid for my premium account but it still says I haven't paid.

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I paid for my premium account but it still says I haven't paid.

Casual Listener

I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved payment" so that means I definitely paid.

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Re: I paid for my premium account but it still says I haven't paid.

Rock Star 16
Rock Star 16

Hey @fatimbecile420, welcome to the Spotify Community!

 

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

JacobRock Star 16
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Re: I paid for my premium account but it still says I haven't paid.

Casual Listener

Not that I know of, but I have a transaction ID from PayPal if that would be useful.

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Re: I paid for my premium account but it still says I haven't paid.

Rock Star 16
Rock Star 16

@fatimbecile420,

 

Are you trying to purchase the student discount or the normal Premium subscription?

JacobRock Star 16
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Re: I paid for my premium account but it still says I haven't paid.

Casual Listener

That isn't the case because the money has been taken out of my account, I have proof it has been taken out.

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Re: I paid for my premium account but it still says I haven't paid.

Rock Star 16
Rock Star 16

@fatimbecile420,

 

Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂

JacobRock Star 16
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Note: I'm not a Spotify employee.
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Re: I paid for my premium account but it still says I haven't paid.

Casual Listener

It's not pending because the money has been literally taken out of my account. It's not in the pending section. 

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Re: I paid for my premium account but it still says I haven't paid.

Rock Star 16
Rock Star 16

@fatimbecile420,

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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