I paid for the 60 days free premium

[Raularbanies]

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I was paying for 1 month of premium and would like to get the 60 free days.

Thx. 

[Billy-J]

Hey @Raularbanies, and welcome to the community.

Hope you're doing great! 

Did you get a confirmation email that you've upgraded to Premium? Also, please check out this page for more info and the next steps to take.

Let me know how this goes 🙂 

[Raularbanies]

Yeah I got this confirmation.

[Billy-J]

Hey, @Raularbanies.

Thanks for the info.

Have you tried a free trial before? 

Keep me posted 🙂 

[Raularbanies]

I think so, long ago

[Billy-J]

Hey, again @Raularbanies.

Thanks for the reply, and the confirmation.

Because you've already used a trial before, this offer won't be available to you since it's only valid for users that haven't tried Premium.

I hope this helps! If you have other questions, just let me know 🙂 

[Raularbanies]

Is there some way to refuse that payment?

Thanks for all your help.

[Billy-J · Accepted solution]

Hey, @Raularbanies.

You're very welcome!

If you've already been charged and don't want Premium, I'd recommend checking out this page to see the refund policy.

I hope this helps! Have a nice day 🙂