I paid last night may 18,2017 it's not working and my credit card charge already. Thank you for us

Reply

I paid last night may 18,2017 it's not working and my credit card charge already. Thank you for us

69codtra
Casual Listener
Thank you for using your Citi Card ending in 0853 at Spotify P026D0C2A2 for 129.0. To view your account balance & recent transactions, download the Citi Mobile App at http://citi.asia/2feYNSR .
1 Reply

Re: I paid last night may 18,2017 it's not working and my credit card charge already. Thank you for

Rock Star 22
Rock Star 22

Hey @69codtra,

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS