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I paid my money play Spotify they did not upgrade I have proof on my bank account payment went throu

I paid my money play Spotify they did not upgrade I have proof on my bank account payment went throu

  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hi there @RotoGrip69,

thanks for reaching out !

 

In some cases, users tend to have a Free account and instead of upgrading it, they create a new one.

Then, upon logging in, they log into the Free account while having a Premium one they're unable to see.

 

Let kick things off by using this help page in order to locate all of the active accounts listed with your details.

 

Let me know how it goes 🙂

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