I paid the premium renewal and continued asking me to pay it

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I paid the premium renewal and continued asking me to pay it

Visitor

 

Plan

Premium

Country

México 

Device

Moto G7 Power

Operating System

Android

 

My Question or Issue

I paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it

 

 

1 Reply
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Re: I paid the premium renewal and continued asking me to pay it

Rock Star 10
Rock Star 10

Hey, @AlexxxLC 
Welcome to Spotify Community and thanks for reaching out here!

Please, go to your account page and check your Receipt page. Check if you can see the lastest receipt for the latest payment. If you see the receipt and if the Premium features are working well on your account, maybe you should disregard these payment warnings for your account. On the other hand, you should double-check if there is any other account with a Premium subscription that is billing your credit card, in other to avoid double-charges.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 10
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