I paid this month and somehow premium has been taken away.

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I paid this month and somehow premium has been taken away.

user-removed
Not applicable

I need this fixed ASAP or my money back. I’ve been a customer for over a year.

1 Reply

Re: I paid this month and somehow premium has been taken away.

MonicaM_Bogota
Roadie

Hi, @user-removed!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try reinstalling the app with the steps here.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

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