I paid with GiftCard but still getting no Premium

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I paid with GiftCard but still getting no Premium

deuschland1999
Casual Listener

Hi Community,

 

I have problem with my PayPal account, so I can't pay with PayPal my Premium Account. I decidet to buy a GitfCard for 1 Month till i resolved the Problem with PayPal. But I go to my Subscription Page and it tells me I have no Premium and in Receipts it tells that I paid for 1 Month. Can someone help?

3 Replies

Re: I paid with GiftCard but still getting no Premium

Rock Star 17
Rock Star 17

Hey @deuschland1999,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I paid with GiftCard but still getting no Premium

deuschland1999
Casual Listener

So, this is e-mail i resived, 

 

Your voucher for Spotify Premium
March 31, 2018
Order ID: ******


Redeemed
1 month Spotify Premium


payment method
gift card


User name

 


Your Spotify Premium subscription will commence once your payment has been successfully processed and will end at the end of the period you paid.

 

And there is no Username. Im login with Facebook. And sill getting E-mail says I'm running out of Premium. 

Re: I paid with GiftCard but still getting no Premium

Rock Star 17
Rock Star 17

Hey @deuschland1999,

it seems like the subscription with the PayPal account could still be active and you got a second account.

Please try to cancel the subscription with these steps. No worries, that won't affect the Premium time activated with the card 🙂

 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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