I pay the Premium but it isn´t working

[GabrielJulio]

Hi,
I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have paid for the premium service.

[cadmielp]

Hi @GabrielJulio

That's not cool 😕

Try this:

1. Sign out from all Spotify sessions Here, scroll down and click on Sign Out Everywhere. Then sign out from the webiste account too.

2. Go back to your Spotify account and log in again. Check it if works fine again.

3. If the problem stills, I suggest you to contact Spotify Support by the following options:

Email - https://www.spotify.com/about-us/contact/contact-spotify-support/
Twitter - https://twitter.com/SpotifyCares
Facebook - https://www.facebook.com/SpotifyCares

If you have any other questions don't hesitate to write me back. 🙂