I selected free family plan and then switched to premium duo and was charged

[nordmess]

Plan

selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.

Country

Ukraine

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.

first Order ID: 1352140165414109 (free)

second Order ID: 1352147042414103 (charged but supposed to be free)

[Elena]

Hey there @nordmess,

Welcome to the Community!

You're eligible to get a free month for different types of subscriptions but you've switched from one subscription to another our system charges you for the price of the new subscription immediately. You can always check the status of your subscription and billing dates on your account page. 

If you believe you were wrongly charged, you can find out more about our refund policy here.

Hope this helps. If you have more questions, don't hesitate to reach out again.

Have a great day!