Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I signed up for premium & it used a default email. No idea how to log in

I signed up for premium & it used a default email. No idea how to log in

I'm not sure what happened when I went to purchase the student premium. I believe I did this June 14th and I have not been able to use it on my actual account. It signed me up under a default email and I have no idea how to sign in or switch it over to my actual account. Not on this account, but another random account using the email **********@**********.com

Reply
1 Reply

Hey there,

 

Thank you for reaching out here in the Community. We've removed your email address since this is a public forum, we hope you don't mind. 

 

This could happen if you use Apple's feature Hide My Email . We'd recommend that you check all the emails that you have and see if you have e-mail from Spotify. Make sure to check any Spam or Junk folders as well. 

 

If you can't find the email - we'd suggest that you go to your Settings and there you should be able to see the e-mail that you've set the forwarding to. You can follow this guide here

 

In case you're still unable to log in - you can follow the steps here.

 

Hope this helps. If you need anything else, the Community is here for you.

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts