I subscribed to prepaid premium but my account still not updated.

[Vvp]

Plan

Free to be upgraded to prepaid premium

Country

India

Device

OnePlus 7

Operating System

Android

My Question or Issue

I paid for 6 months prepaid but account has not been updated

[Ivan]

Hey there @Vvp, 

Thanks for reaching out to the Community about this. 
 

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features. 
 

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

It's also a good idea to check out our payment troubleshooting article. Make sure you go through all the steps to cover all possible scenarios. 
 

Hope this helps. Keep us posted.