I travelled to Japan for 3 weeks and my Premium account was suspended

[raulitomoneta]

Plan

Premium (on credit card since 2015!)

Country

Argentina

Device

iPhone X, Macbook Air 2018

Operating System

iOS 13, Mac OS Mojave

My Question or Issue

I travelled to Japan and after 2 weeks i received an alert from Spotify because I was in another country. It asked me to update the payment method. I was sugested that the problem could be solved by "changing the country", but my country (Argentina) was already in my settings, i tried by changiing to another credit card, but it wont accept no payment. I need helpto reactivate my premium account. Thanks! Raul

[OneByBoo]

Hey there @raulitomoneta,

thanks for posting !

Have you changed your country settings while traveling ?