I tried to get the 3 months for $9.99 offer but it says I am not eligible for the offer

[Karinacat]

Plan

Free/Premium

Country

 United States 

Device

iPhone 8 Plus

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Mantisentil]

Hey @Karinacat!

That offer is only for those who reverted to Free before October 16th, 2018. I’d recommend checking out this and that. Let me know if you have other questions.

Have a nice day 🙂

[Karinacat]

I checked my receipts and it says my last payment to Spotify premium was September 15. I checked my emails and it had gotten and email on October 15 saying I had stopped paying for Spotify premium. The day right before the cut off.  So why am I not eligible.

[Karinacat]

Help

[Mantisentil]

@Karinacat

I believe Spotify support will help you if you try reaching them here and show your receipt that you reverted back to free plan before that date.