I've just recently run into the same issue. My card on file expired, just as normal credit cards do. Spotify prompted me to update my payment information in the app, so I did. Later that day, I try to watch Hulu and learn that I can't because my account had been downgraded. I contacted Spotify support to see what was up and learned that updating my payment method led to my previous plan being canceled and re-subscribed without the Hulu bundle. They saw this in the payment logs. When I asked to have it reactivated, they said they can't because the bundle is no longer available. This is not acceptable to me, so I got escalated to the Executive Team. The support person, Michael, was great. Unfortunately, I cannot say the same for Spotify's ability to properly address the situation. They offered me 2, then 3, then 6 months of Premium for free, but I respectfully declined. I didn't write in to get pacified with free Spotify Premium. Theres a matter of principle here. I wrote in to report a problem with the payment system and get my account back to the way it was. Whether that's through the original promo, the student package, or through an engineering toggle doesn't matter to me. I simply want Spotify + Hulu as it was before updating my card. Instead, my sentiments were logged in feedback report and put in front of the right people. Nice job setting up your customers and support team for failure, Spotify. It really shows how much @SpotifyCares.