I upgrade to Premium and got confirmation for the payment but the accounct is still on free program

[Tomerico]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Tomerico, thanks for reaching out to the Community!

I'll be happy to help.

Could you try logging out > restart device > log back in? If that doesn't help, please follow some troubleshooting steps here.

If you're still having issues, please let me know your subscription status in your account overview page.

Let me know how this goes 🙂

[Tomerico]

It still says i'm spotify free account. What to do?

[Isabelbakker9]

I’m struggeling with the same problem. Would like to have a solution too.

[Billy-J]

Hey @Tomerico, 

Thanks for getting back to me.

Could you let me know what troubleshooting steps you followed exactly and what the outcome was from trying out each step? 

Also, check out this support article to check to see if you have a second account.

@Isabelbakker9,

Please follow the steps provided in my last reply and this reply and let me know how it goes for you.

Let me know how this goes 🙂