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I upgraded my Premium account to a Premium Family Plan, and i have been receiving double charges

I upgraded my Premium account to a Premium Family Plan, and i have been receiving double charges

I upgraded my Premium account to a Premium Family Plan in June 2017. Since then, I have received two charges in my credit card every month. One for 149 from the premium Family plan and another for 99mx that I don’t identify. I presume it is a mistake and kindly request for a refund for these five months. 

 

My account is xxxxxxxxxxx and in the family plan the other users included are “xxxxxxx”, “xxxxxxx” and “xxxxxxx”. 

 

I attach a print screen of my credit card movements for sept and october.

  

I would appreciate your help

 

Thanks

 

 

Reply
1 Reply

Hey @lorettaibarra,

Thanks for reaching out via the Community.

 

We suspect that it might be something to do with this, so we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

 

We'd also suggest removing your personal information that was posted in your original message for security reasons.

 

Thanks!

 

 

 

 

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