I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Paypal but everything went fine in the transaction process, but after it sent me back to my Spotify profile nothing has changed and it still said to updated my payment method. I checked my bank account and it was charged 3 times.
Hi @Xm0s,
If you pay for Premium but can't use your Premium features, try the following:
Let me know how it goes!
Hi @Xm0s,
Thank you for giving it a try!
Since the payment went through and it's the right account, I'd recommend reaching out to Customer Support.
You can find the contact form on this page.
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